V. Characterization Lily Thai is rendered with restraint. Rather than shower the reader with backstory, the text reveals character through habit and reaction—how she fidgets with keys, the names she refuses to use when addressing passengers, the way she calculates time between jobs. Secondary characters—passengers, dispatchers, fellow drivers—are sketched with memorable details that illuminate Lily by contrast. This indirect method of characterization strengthens the work’s realism and invites readers to infer interiority rather than being told it.